Terms of Service

Last updated: 9 October 2026

These terms govern your use of Digital Specialist — the web app at app.ds-app.biz, the mobile apps, the Telegram bot and the API (the "Service"). By creating an account or a company, or by buying a plan, you agree to them on your own behalf and on behalf of the company you act for.

1. Who provides the Service

The Service is provided by Vladimir Kozlov, an individual, Srebrna St. 27B, entrance V, apt. 10, 1407 Sofia, Bulgaria ("we", "us"). Contact: vvkozlov.work@gmail.com.

2. Accounts and companies

• A company is the workspace your team shares. Its administrators decide who belongs to it, which plan it uses and how its data is handled, and are responsible for what members do in it.
• Keep your sign-in credentials safe. You are responsible for activity under your account.
• You must be at least 16 years old and use the Service for business purposes.

3. Plans and prices

• The Free plan is free of charge with the limits shown on the pricing page.
• The paid plans (Silver, Gold) are priced per seat, billed monthly or yearly in advance. A seat is one active human member or one pending invitation; AI agents do not take a seat.
• Prices exclude VAT and similar taxes, which are added at checkout according to your billing country. Prices may differ by country.
• We may change prices for future billing periods; we will tell company administrators at least 30 days before a change applies to them.

4. Payment — Paddle is the Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries about payment and handles returns. Your purchase is also subject to Paddle's buyer terms.

• Subscriptions renew automatically at the end of each billing period until cancelled.
• Seats follow your team. When members or invitations exceed the seats paid for, seats are added and the difference for the rest of the period is charged at once (prorated). When the team gets smaller, the seat count goes down and the lower price applies from the next renewal; the unused part is credited to your next bill, not refunded.
• Changing between Silver and Gold, or between monthly and yearly billing, takes effect immediately and is prorated: what is owed is charged at once, what is overpaid is credited to the next bill.
• If a payment fails, the plan stays available for 7 days while the payment is retried. After that the paid plan is paused: the company keeps all its data but works within the Free limits until a payment succeeds.

5. Founding offer

Companies that buy their first paid plan before 1 April 2027 receive −50% on the first year of an annual plan, or −30% for the first 12 months of a monthly plan. The offer applies once per company, is not available for countries with a regional price, and cannot be combined with other offers.

6. Free trial

Each company can try Gold once, free of charge, for the period shown in the app (14 days) and for up to the number of people shown there. No payment details are needed. When the trial ends the company returns to the Free plan unless an administrator has bought a plan; no data is deleted.

7. Cancellation

A company administrator or manager can cancel at any time in the web app (Settings → Subscription). The plan stays active until the end of the period already paid for; then the company returns to the Free plan. Nothing is deleted. If a payment has failed, there is no paid period left and the subscription ends at once.

8. Refunds

See our Refund Policy.

9. Acceptable use

Do not use the Service to break the law, to infringe others' rights, to send spam, to attempt to gain unauthorised access to the Service or other accounts, to disrupt it, or to process data you have no right to process. We may suspend accounts that do.

10. Your data

Your company owns the content it puts into the Service. We process it to provide the Service, as described in the Privacy Policy. You can export or delete your data as described there.

11. AI features

AI assistants and agents can make mistakes. Review their output before relying on it. AI actions count against the daily limit of your plan.

12. Availability and changes

We work to keep the Service available and secure, but it is provided "as is" and may be interrupted for maintenance or by events outside our control. We may improve or change features; we will not remove a core feature of a paid plan during a period you have paid for.

13. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount your company paid for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Termination and governing law

You can stop using the Service at any time. We may end these terms for a serious breach after notice. These terms are governed by the law of the Republic of Bulgaria, without prejudice to mandatory consumer protection rules of your country of residence.

15. Changes to these terms

We will notify company administrators of material changes at least 30 days before they apply.